Privacy policy
We attach the utmost importance to the protection and confidentiality of your personal data.
That is why our personal data policy aims to explain how we collect and use your personal data through our website www.lactalis.com (the “Website”).
We recommend that you read our personal data policy to fully understand our commitments and your rights regarding the processing of your personal data via our Site.
If you have any questions or require further information about our personal data policy, please contact us.
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DEFINITIONS
WHY DO WE COLLECT YOUR PERSONAL DATA?
HOW LONG DO WE STORE YOUR PERSONAL DATA?
WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
COOKIES
DATA TRANSFERS OUTSIDE THE EUROPEAN UNION
YOUR RIGHTS AND REMEDIES
CONTACT US
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DEFINITIONS
To help you understand our personal data policy, we explain certain concepts below:
What is personal data?
Personal data is information that can be used to identify you. This may be information that identifies you directly, such as your first and last name, or indirectly, such as your date of birth or postal address.
What is personal data processing?
Personal data processing is any operation or set of operations performed on personal data, such as the collection, recording, storage, modification, communication, or deletion of your personal data.
WHY DO WE COLLECT YOUR PERSONAL DATA ?
We may collect and process your personal data for the following purposes:
• Customer relationship management
We process your personal data in order to respond to your contact requests or requests for information.
• Compiling statistics and performance measurements
We may compile statistics using your personal data, in particular to measure traffic to our Site and the use of our Site by users.
These statistics enable us to modify our Site in order to improve your online experience.
We compile these statistics using cookies. For more information, please see the “Cookies” section below.
• Managing your requests relating to the exercise of your rights concerning your personal data
We process your personal data to respond to your requests to exercise your rights concerning the processing of your personal data: right to object, right to erasure, right to rectification, right to restriction of processing, and right to portability.
Services offered by our Site may collect personal data for purposes other than those mentioned above. In this case, we will inform you at the time your personal data is collected.
For example, when browsing our Site, you will have the opportunity to participate in contests that we organize. With your prior consent, we may then collect personal data such as your telephone number (particularly for SMS contests) or your bank details (particularly for cashback offers).
The personal data collected in connection with contests, as well as the manner in which we collect, transfer, and store your personal data on such occasions, will be specified in the contest rules available on our Site when the contests are held.
We invite you to read the contest rules carefully. If you have any questions or require any information regarding the collection and processing of your personal data in connection with contests, please contact us.
RETENTION PERIOD FOR YOUR PERSONAL DATA
We retain your personal data for the periods strictly necessary for the purposes pursued, as specified below:
Purpose of processing | Retention period | Archiving | Legal basis for processing |
Customer relationship management | We retain your data for the period necessary to process your request. | 6 years | Consent |
Analytical management of activity | 6 months from the date the cookie is stored. | Consent | You can manage your consent to the use and deactivation of cookies used by our Site at any time by using our cookie management application integrated into our Site. |
Management of your requests relating to the exercise of your rights concerning your personal data | We may retain certain personal data about you in order to fulfill our legal or regulatory obligations and to enable us to exercise our rights. | 6 years | Legitimate interest |
WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA ?
Our company ______, located at ______ (France), is responsible for processing your personal data through our Website.
WHO DO WE SHARE YOUR PERSONAL DATA WITH ?
When you use our Website, we may share your personal data with:
• Authorized individuals within our company who are responsible for processing your data.
• Our subcontractors responsible for managing your data, in particular for hosting the Website and maintaining the Website's applications.
• The competent authorities in accordance with the law, a court decision, or at the request of the authorities.
DATA TRANSFERS OUTSIDE THE EUROPEAN UNION
We mainly use service providers located in the European Union. However, when necessary, we may disclose your personal data to service providers located outside the European Union, in particular to ensure the IT maintenance of our customer request management platform. In this context, we implement the necessary safeguards to ensure that our service providers established outside the European Union provide a level of security and confidentiality for your personal data that complies with European data protection regulations. These safeguards include, in particular, the conclusion of contractual clauses adopted by the European Commission. For information about these transfers, you can contact our Data Protection Officer by email at DPO@fr.lactalis.com.
YOUR RIGHTS AND REMEDIES
In accordance with current regulations concerning the protection of personal data, you have the right to access, rectify, and delete your personal data. You also have the right to restrict processing, the right to portability, and the right to object.
To exercise these rights, please contact us at DPO@fr.lactalis.com, providing proof of your identity by any means.
We will do our utmost to respond to your requests in a satisfactory manner. If, for any reason, you consider that our response is not satisfactory, we inform you that you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (French Data Protection Authority).
CONTACT US
If you have any questions or requests for information regarding this personal data policy, or to exercise any of your rights mentioned above, you can contact us by email at DPO@fr.lactalis.com.