The Lactalis Group is committed to making its website(s), intranet, extranet, and mobile application(s), etc. accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.
To this end, it is implementing the following strategy and actions:
- Multi-year plan
- Action plan
| Action | Target date | Status |
| Publication of the 2025–2027 digital accessibility multi-year plan | June 2025 | Completed |
| Publication of the website’s 2025–2026 annual action plan | June 2025 | Completed |
| Creation of a dedicated digital accessibility page (with link) | June 2025 | Completed |
| Awareness training for the marketing team responsible for the website | June 2025 | Completed |
| Awareness training for the marketing agency in charge of the website | June 2025 | Completed |
| Identification of a partner to support the website audit | Q3 2025 | Planned |
| Conducting the website accessibility audit | Q3 2025 | Planned |
| Publication of the accessibility statement on the website | Q3 2025 | Planned |
| Fixing critical issues identified during the website audit | Q4 2025–Q1 2026 | Planned |
This accessibility statement applies to https://www.lactalis.com/.
Compliance status
Lactalis.com is non-compliant with the General Accessibility Improvement Framework; an audit is planned as part of the annual action plan.
Test results
The compliance audit is planned in the website’s annual action plan.
Non-accessible content
Non-accessible content will be listed below once the audit has been completed.
Feedback and contact
If you are unable to access content or a service, you may contact the website manager to be directed to an accessible alternative or to obtain the content in another format.
Send a message https://www.lactalis.com/contact/
Contact: accessibilite@fr.lactalis.com
Appeal procedures
This procedure should be used in the following situation.
You have reported an accessibility issue to the website manager that prevents you from accessing content or one of the portal’s services, and you have not received a satisfactory response.
Write a message to the Defender of Rights (https://www.defenseurdesdroits.fr/nous-contacter-355)
Contact the local representative of the Defender of Rights (https://www.defenseurdesdroits.fr/carte-des-delegues)
Send a letter by post (free of charge, no stamp needed):
Defender of Rights
Libre réponse 71120
75342 Paris CEDEX 07